Returns & Refund Policy
Last updated: October 2026
1. Scope
This policy applies to wholesale (B2B) purchases from MENS-MK. Because we sell bulk lots, deadstock, and mixed assortments, returns for change of mind, preference, or unsold retail inventory are not accepted.
2. Eligible Claims
You may raise a claim only when:
- Goods arrive severely damaged in transit
- The shipment is materially different from the confirmed order / lot description
- A verified short-shipment (missing cartons or units) occurs
Minor shade, wash, or finish variations between lots are expected in wholesale apparel and do not qualify as defects.
3. Claim Window
Claims must be submitted in writing within 7 days of delivery, with clear photographs, invoice/lot ID, and a short description of the issue. Late claims may be declined.
4. Resolution
Approved claims are resolved at MENS-MK’s discretion by one of the following:
- Replacement goods (subject to stock)
- Store credit toward a future order
- Partial or full refund of the affected units
Refunds, when issued, are returned via the original payment method or bank transfer within a commercially reasonable time after approval.
5. Return Shipping
Do not ship goods back unless we have approved a return in writing. Unauthorized returns may be refused. Where a return is approved due to our error, reasonable return freight may be covered; otherwise return costs are the buyer’s responsibility.
6. Contact
Email claims to support@mensmk.store or use our contact page. Include your order reference for faster handling.